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GadgetAura

Last updated 5 October 2026

Grievance Redressal

If something has gone wrong with an order, a product, a refund or your personal data, our Grievance Officer will personally look into it. This page is published under the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Grievance Officer

Adarsh Aman

Director & Grievance Officer, GadgetAura Private Limited

  • Email: [email protected]
  • Phone: +91 88996 22421
  • Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
  • Address: Door No. 30407, Ward No. 37, Street No. 208, Janipur, Jammu – 180007, Jammu & Kashmir, India

Our commitment

  1. Acknowledgement within 48 hours of receiving your complaint, with your reference number.
  2. Resolution within one month of receipt — we'll keep you updated until it's closed.
  3. No charge for raising or resolving a grievance.

Raise a complaint

Tell us what happened. We'll prepare an email to the Grievance Officer with a reference number for you to send.

Please don't include card numbers, OTPs or passwords. Attach photos to the email if relevant.

If you're not satisfied

  • National Consumer Helpline (Department of Consumer Affairs, Government of India): call 1915 or 1800-11-4000, WhatsApp 8800001915, or visit consumerhelpline.gov.in.
  • File a consumer complaint before the District, State or National Consumer Disputes Redressal Commission — online through e-Jagriti. You may file where you live or work.
  • For complaints about your personal data, you may approach the Data Protection Board of India under the DPDP Act, 2023.