Last updated 5 October 2026
Cancellation, Returns & Refunds
In short
- Cancel free of charge until your order is dispatched — straight from your order page.
- Return items that are unused and in its original packaging, with all accessories, manuals, seals and tags within 7 days of delivery.
- Defective, damaged, wrong, not-as-described or late items are always returnable for a full refund.
- We never charge cancellation or restocking fees.
1. Cancelling an order
You can cancel any order free of charge until it is dispatched, from your order page (Account → Orders, or Track Order with your order number and email). After dispatch, you may refuse the delivery at your door at no cost, or request a return once delivered.
If we have to cancel your order (for example, if an item is out of stock), we will tell you and refund any amount paid in full. We do not levy cancellation charges in either case.
2. Returns within 7 days
If you change your mind, you can request a return within 7 days of delivery from your order page. The item must be unused and in its original packaging, with all accessories, manuals, seals and tags.
We arrange a free reverse pick-up where our courier partner services your PIN code. If pick-up is not available, we will tell you how to send it back and reimburse the standard courier charge you paid.
The following cannot be returned just because you changed your mind (your rights for defective, damaged, wrong or late items are not affected):
- In-ear earphones, earbuds and neckbands once the hygiene seal is broken
- Screen protectors and films once they have been applied
- Products damaged after delivery, or with the serial number or seal removed
3. Your statutory right to return
Irrespective of the conditions above, you are entitled to return a product and receive a full refund — including any delivery charge — if it is defective, damaged, deficient or spurious, different from what you ordered, does not have the characteristics or features we described, or was delivered later than the delivery schedule we stated (Consumer Protection (E-Commerce) Rules, 2020).
Please tell us as soon as you notice the problem, with photos where possible. Defects that appear later remain covered by your rights under the Consumer Protection Act, 2019.
4. Exchanges
To swap for a different model or colour, request a return and place a new order — or contact us and we will help.
5. Warranty
Where a product comes with a warranty, its period and terms are shown on the product page and on the packaging.
To make a claim, contact us with your order number and a short description or photos of the fault. We will arrange an inspection and a repair, replacement or refund as the warranty terms allow. Any warranty is in addition to, and never limits, your rights under the Consumer Protection Act, 2019.
6. Refunds
| Situation | What you get back | When |
|---|---|---|
| Cancelled before dispatch (Cash on Delivery) | Nothing was paid, so nothing is due | — |
| Return for change of mind | Full product price | Initiated within 2 business days of the return passing a quality check |
| Defective, damaged, wrong, not as described or late | Full product price plus any delivery charge | Initiated within 2 business days of the return reaching us |
| Prepaid order cancelled (once online payments are enabled) | Full amount paid | Initiated within 2 business days, to the original payment method |
For Cash on Delivery orders, refunds are made by bank transfer (NEFT/IMPS) or UPI to an account you nominate. We will request these details only through our official email or phone number. Once initiated, refunds usually reach you within 5–7 business days, depending on your bank.
For a change-of-mind return, the original delivery charge (if you paid one) is not refunded. We never deduct restocking or handling fees.
7. Need help?
Contact our Grievance Officer, Adarsh Aman, at [email protected] or +91 88996 22421.