Terms of Use

1. About us and these Terms

This website (the "Platform") is owned and operated by GadgetAura Private Limited (CIN U47912JK2026PTC019519, GSTIN 01AANCG1977G1ZL), a private limited company incorporated under the Companies Act, 2013, with its registered office at Door No. 30407, Ward No. 37, Street No. 208, Janipur, Jammu – 180007, Jammu & Kashmir, India. "GadgetAura" is a brand name of GadgetAura Private Limited. In these Terms, "we", "us" and "our" mean GadgetAura Private Limited; "you" means the person using the Platform.

We are an inventory e-commerce entity under the Consumer Protection (E-Commerce) Rules, 2020: we own the goods we sell and sell them to you directly.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and do not require a physical or digital signature. By browsing the Platform or placing an order, you agree to these Terms, our Privacy Policy and the policies linked from them. If you do not agree, please do not use the Platform.

2. Who can buy

To create an account or place an order you must be at least 18 years old and competent to contract under the Indian Contract Act, 1872. A person under 18 may use the Platform only with the involvement of a parent or lawful guardian, who must place the order.

We currently deliver only within India.

3. Your account

You can browse without an account, but you need a free account to place an order — it asks only for your name, email and a password, which we need to process and support your order anyway. Please give accurate details and keep your password confidential — you are responsible for activity on your account. Tell us immediately if you suspect unauthorised use.

You can download a copy of your data or delete your account at any time from Account → Settings.

4. Products, descriptions and prices

We describe every product as accurately as we can, including specifications, materials, warranty, country of origin and the declarations required under the Legal Metrology (Packaged Commodities) Rules, 2011. Colours may look slightly different depending on your screen.

All prices are in Indian Rupees (₹) and are inclusive of GST. The selling price is never more than the Maximum Retail Price (MRP) printed on the product. Where we show a discount, it is calculated on the MRP.

Delivery is free on orders of ₹999 and above; below that a delivery charge of ₹79 applies. This, and the total payable with a full break-up including tax, is shown to you before you place the order. We do not charge any fee for Cash on Delivery or any other hidden charge.

If a product is listed at an obviously incorrect price because of a technical or typographical error, we will tell you before dispatch and you may either confirm at the correct price or cancel for a full refund. We will never charge you more than the price you accepted without your consent.

5. Orders

Placing an order is an offer to buy. We will show your order number on screen, and you can follow it from Track Order or your account. We may decline or cancel an order — for example if an item is out of stock, the delivery address is not serviceable, or we reasonably suspect fraud. If we cancel, we will tell you and refund any amount you have paid in full; we never charge you a fee when we cancel.

To protect stock for all customers we may limit the quantity of an item per order (currently 10 of each item).

6. Payment

We currently accept Cash on Delivery: you pay the courier when your order arrives. There is no COD fee.

UPI, card and net-banking payments will be enabled once our payment gateway is activated.

See our Payments & Pricing policy for details.

7. Delivery, cancellation and returns

Delivery timelines and charges are explained in our Shipping & Delivery policy. Cancellations, returns and refunds are covered by our Cancellation, Returns & Refunds policy. We do not levy any cancellation charge.

Whatever our policies say, you are always entitled to a return and refund if a product is defective, deficient, spurious, not as described, or is delivered later than the delivery schedule we stated.

8. Reviews

Only customers who have received the product can review it, under their own account name. We do not write, buy or incentivise reviews, and we do not edit reviews to change their meaning or hide negative ones.

Reviews must be honest and lawful. We may remove a review that is abusive, defamatory, obscene, infringes someone's rights, contains personal information or is spam, and we will tell the author why.

9. Acceptable use

• Do not use the Platform for anything unlawful, fraudulent or misleading.
• Do not attempt to access other people's accounts or orders, or to interfere with the Platform's security or operation.
• Do not scrape or copy the Platform's content or catalogue by automated means.
• Do not place orders you do not intend to accept.

10. Intellectual property

The GadgetAura name and logo, product photographs, text and design of the Platform belong to GadgetAura Private Limited or its licensors. You may view and share pages for personal, non-commercial use, but may not reproduce them commercially without our written permission.

11. Our responsibility to you

We are responsible for the products we sell, including under the product liability provisions of the Consumer Protection Act, 2019. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Indian law.

Subject to that, we are not liable for losses that were not reasonably foreseeable, or for delays or failures caused by events beyond our reasonable control (such as natural disasters, epidemics, strikes, government action or courier network disruption). If such an event affects your order, you may cancel it for a full refund.

12. Privacy

We process your personal data in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and our Privacy Policy.

13. Grievances and consumer rights

Our Grievance Officer is Adarsh Aman (Director & Grievance Officer), reachable at [email protected] or +91 88996 22421, Monday to Saturday, 10:00 AM – 6:00 PM IST. We acknowledge every complaint within 48 hours and resolve it within one month of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020.

You can also contact the National Consumer Helpline on 1915 or 1800-11-4000, or at consumerhelpline.gov.in, and you may file a complaint before the appropriate Consumer Commission (online via e-Jagriti).

14. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to your right as a consumer to file a complaint before the Consumer Commission where you reside or work (Consumer Protection Act, 2019), the courts at Jammu have jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time and will show the date of the latest version on this page. The Terms in force when you place an order apply to that order.

16. Contact

GadgetAura Private Limited, Door No. 30407, Ward No. 37, Street No. 208, Janipur, Jammu – 180007, Jammu & Kashmir, India. Email: [email protected]. Phone: +91 88996 22421 (Monday to Saturday, 10:00 AM – 6:00 PM IST (except public holidays)).